Happy New Year! It’s an exciting time to be in IT. Yes, yes that’s what they said last year. And the year before that. And every year before that for the last 30 years. Granted, they’ve been right each time, but never more right than now.
When i365 first started talking about Cloud Connected Storage solutions I thought, ‘Don’t we already do that?’ I mean, right now you can restore your data to anywhere in the world with an internet connection. Access anywhere, anytime. We’ve been doing that since 1997. Starting in the Tech Support department in 2005, I thought this was the coolest technology ever. I’d worked as a Systems Admin for years prior to that and fighting with tape based backup solutions was a daily battle. You mean, I install this app and I can backup my data without tapes? Restore it anywhere? Verify its integrity whenever I wanted?? Where were you guys when I was a Sys Admin?
Over the years, as I progressed from frontline grunt to supervisor, I’ve become very proud of the support team. Time and again they have gone above and beyond to help a customer in the middle of a disaster. I remember one of our techs volunteering to actually drive a customer’s recovered data to them (a 2 hour trip) on a Saturday because both the delivery service and restoring it online would take too long. Another time, I walked the owner of a ‘Mom and Pop’ shop with very little computer experience through installing a new hard drive so they could run their restore. These are just two examples of the almost daily occurrence of one of our Support Engineers going beyond the scope of their position to ensure our customer gets the help they need when they need it.
No matter what the problem, or when it happens, a dedicated and experienced support rep is always on hand. It’s very satisfying to provide the right help when someone needs it; to be the light that guides you out of the darkness. Or, if you just need someone to walk you through an installation: we’ll remote into your system and do that too. You’ll never be on your own. Even if it’s 3am on New Year’s Day and your Exchange server’s crashed, you’ll know that a live, dedicated, experienced support rep is just a call away. And, hopefully, that makes IT a little less exciting and a little more enjoyable.
Posted by David Browne
